1. The business name of Eaglestones House Clearance LTD .
2. The services undertaken by Eaglestones House Clearance LTD are described by the term House Clearance.
3. House Clearance is used to describe the following services, any combination of which may be used during the job in question;
Removal of all contents for disposal.
Disposal whenever possible will mean recycling. There are however instances where recycling is not possible as local facilities do not exist.
The House Clearance may involve some items being broken up if they are too large, bulky or heavy for removal from the property in one piece, or in instances where removal in one piece may risk causing injury to staff or property.
Ownership of any items removed from the property transfers to (Eaglestones House Clearance LTD) our company to disposal as we see fit.
4. During the telephone calls/emails and other correspondence prior to the House Clearance job we (Eaglestones House Clearance LTD) will request the following information;
The full address and postcode of the property requiring clearing.
The size of the property, including the number of bedrooms and reception rooms.
Details of any lofts, sheds, garages, or outbuildings for clearance.
Details of any items of furniture or contents of the house which are large, heavy or unusual.
Details of parking and access to the property, and any other restrictions which may prevent us undertaking the house clearance in our normal manner.
5. Based on the information given in part (4) a fee will be quoted for the House Clearance. This fee will include the typical house clearance service, and any other specific add ons specifically discussed during the conversations and agreed with us.
6. The House Clearance fee will also include up to 1 ½ tonnes of waste removal and disposal (1 load). We (Eaglestones House Clearance LTD) have found from experience that this weight covers the clearance of most average houses. If it looks likely that there will be excess weight then we (Eaglestones House Clearance LTD) will endeavour to bring this to the client’s attention at the start of the Property Clearance, or as soon as it is recognisable and any extra loads that we carry out (another 1½ tonnes of waste) will be charged at half of the original price.
7. If any of the information requested in part (4) concerning the House Clearance is omitted, misrepresented or withheld then we (Eaglestones House Clearance LTD) reserve the right to charge an additional fee. The fee quoted will be based mainly on the anticipated time to clear the property, and the quantity and weight of items for removal and disposal. If any factor comes to light, not previously disclosed, which will increase the time taken to carry out the House Clearance, or will increase weight/volume of items requiring removal then a fee will be charged to cover these costs. As before, we (Eaglestones House Clearance LTD) will endeavour to bring this to the client’s attention at the start of the Property Clearance or as soon as it is recognisable.
8. Unless specifically instructed otherwise, all items will be removed from the property and disposed of as part of the House Clearance. Unless such items are described typically as fixtures and fittings (any item directly fitted to any wall).
9. Unless instructed otherwise, in a typical house clearance, we (Eaglestones House Clearance LTD) will leave carpets. If you require carpets to be uplifted, please agree this in the conversations prior to the fee quote. On occasion we (Eaglestones House Clearance LTD) may suggest uplifting carpets if they are in a particularly poor or smelly condition. We (Eaglestones House Clearance LTD) would do so on the belief that either removal will assist the sale of the property, or from previous experience that Housing Associations and councils will levy you as the client for the uplift, removal and disposal of any carpets.
10. We (Eaglestones House Clearance LTD) may charge an additional fee towards the removal of fridges and freezers (unless agreed otherwise) due to restrictions regarding disposal of these items.
11. House Clearance Jobs are not written into the diary until the client specifically confirms that the house clearance is “booked”. At this point we (Eaglestones House Clearance LTD) will book in no other House Clearance for the date in question, and we (Eaglestones House Clearance LTD) will not book in House Clearances on adjoining days which would mean that we (Eaglestones House Clearance LTD) would not be able to undertake your House Clearance job as agreed.
12. The fee payable is due upon the completion of the House Clearance. We (Eaglestones House Clearance LTD) require payment by either card, cash, cheque or direct payment in to our bank account.
13. If you pay direct payment (bacs transfer) then payment is to be made within 7 days of invoice (which is normally the day the job has been completed).
14. We do not allow people to have accounts, all payments need to be settled on the day of the clearance unless paying by bank transfer which is within 7 days.
You (the customer) understands that any ‘late payments’ may be subject to additional charges.
If payment is not made after 7 days of the invoice then the account will be passed to our collections team, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
15. For House Clearance services, you will be supplied with one copy of a invoice. If you require any further documentation or additional copies of invoices please email your request to us at firstname.lastname@example.org.
16. From the point that at house clearance is “booked” we (Eaglestones House Clearance LTD) will be turning down other House Clearance work with regard to the dates in question. It also means that the week’s work will be scheduled geographically to fit into a cohesive route and schedule.
17. Therefore, any cancellation of a House Clearance within 24 hours of the date booked will result in additional expense, and loss of income for us (Eaglestones House Clearance LTD). We (Eaglestones House Clearance LTD) would in such instances require a cancellation penalty of 50% of the fee quoted. Payable by Cheque or direct payment in to our bank account. This applies to all customers.
Please read and understand our terms & conditions.